Terms of Service

Service Scope

Swadakta provides concierge coordination, ground errands, verification visits, family logistics, sourcing, and virtual assistance for clients outside Kenya who need trusted Kenya-side execution. Services are quoted per request.

Receiver Partners

Kenya-side receiver, runner, and field partner applicants must be reviewed before receiving client jobs. Swadakta may require identity verification through Smile ID or another approved provider before marking a partner as vetted. Swadakta may decline, pause, or remove partner access where trust, quality, safety, proof standards, or communication expectations are not met.

No Legal, Survey, Valuation, or Financial Advice

Swadakta does not replace licensed lawyers, surveyors, valuers, accountants, engineers, or regulated financial advisers. When a task requires professional judgment, the client should engage the appropriate licensed provider.

Quotes and Payments

Website estimates are planning guides only. Final quotes depend on location, urgency, access, travel, risk, and proof requirements. Work may require a deposit or full payment before execution. Payment links may be sent through Stripe, PayPal, Wise, bank transfer, or another agreed provider.

Protected Funds and Milestones

For higher-trust work, Swadakta may track protected funds and milestone release conditions so clients, receivers, and administrators have a clear payment record. Unless Swadakta expressly confirms a regulated escrow arrangement in writing, funds are held, authorized, refunded, or released through the agreed payment provider rather than by Swadakta as a bank, trustee, or licensed escrow agent.

Refunds and Cancellations

If a request is cancelled before work starts, unused amounts may be refunded after any payment-provider, currency-conversion, or administrative costs. Once field work starts, completed time, travel, vendor fees, and documented costs may be non-refundable. If a task cannot be completed, Swadakta will provide the issue summary, evidence gathered, time spent, and recommended next steps.

Client Responsibilities

Clients must provide accurate information, lawful instructions, proper permission to contact local parties, identity-verification cooperation, and necessary documents or access details. Swadakta may require identity verification for clients outside Kenya before paid work, milestone releases, or sensitive tasks proceed. Swadakta may refuse requests that appear unlawful, unsafe, abusive, misleading, or outside the service scope.

Reports and Proof

Reports, photos, videos, receipts, and proof links are provided to help the client make better decisions. They are not guarantees of future contractor performance, land ownership, government decisions, or investment outcomes.

Disputes

If a client disagrees with a result, Swadakta should first review the request brief, quote, proof pack, messages, payment status, and work log. The goal is to resolve issues through evidence and clear communication.